Legal
Neuro Serge refund policy
In force from August 2026
1. The promise in one sentence
If Neuro Serge is not right for you, write to us within 180 days of the date your order shipped and we will refund the purchase price you paid, whether the bottles are sealed, opened or empty.
2. Who this covers
This policy covers orders placed on neuro-serge.net and paid for through our checkout. It does not cover Neuro Serge obtained from any other source, because we do not supply any other source and cannot verify what you received.
3. The window
The 180 days run from the ship date shown in your dispatch email, not from the day you opened the bottle. A request sent on day 180 is inside the window. A request sent afterwards is at our discretion, and we do read those.
4. How to start a refund
Email [email protected] with your order number and the words refund request. We reply within one business day with a return authorisation code and the warehouse address. Post the bottles back with the code visible on the outside of the parcel.
5. What comes back to you
The purchase price of the product returns to the payment method you used, within five to ten business days of the parcel reaching our warehouse. There is no restocking fee and no administrative charge.
6. What does not come back
Original outbound shipping charges, where they were paid, are not refunded. Return postage is the customer's responsibility. Digital bonuses included with three and six bottle orders are yours to keep; their value is not deducted from your refund.
7. Lost, damaged and incorrect orders
These are not refunds and are not treated as such. If a parcel is lost in transit, arrives damaged or contains the wrong items, we replace it at our cost and you keep your place in the guarantee window. Email us photographs where damage is involved.
8. Repeat requests
We honour the guarantee once per household as a matter of course. Repeated refund requests across multiple orders may be declined, and we reserve the right to refuse future orders in cases of evident abuse.
9. Your statutory rights
Nothing in this policy limits any right you hold under the consumer protection law of your state or country. Where local law grants you more than this policy does, local law applies.
10. Contact
Clearpoint Nutrition LLC, 1220 W Myrtle St, Suite 210, Boise, ID 83702, USA. Email [email protected], telephone (208) 314-7085, Monday to Friday, 8:00am to 6:00pm Mountain Time.